Support

ICC offer a full range of high quality support services designed to keep your IT systems up and running.

Provided by a team of highly knowledgeable and proficient engineers, helpdesk staff and IT specialists, and supported by extensive technical facilities for both on-site and remote services – ICC Support Services allow you to focus on your core business.

Service you can measure

All ICC’s support contracts are structured within the framework of a Service Level Agreement (SLA) to meet the companies needs. The service can be offered during standard office hours Monday to Friday or any combination up to full 24 x 7 support.

The service response can be agreed at the outset or can be modified during the term of the contract, should the need arise. Our standard service is based on 4 or 8-hour response but can be reduced to 2 hours on certain "critical" components. Where necessary ICC can provide a complete onsite service offering immediate response to an incident.

A complete support package

With an ICC support package we can cover individual Workstations, Servers, LAN or WAN network, Operating Systems, Database and Database Software, Standard desktop and Core Business Applications. Within the agreement we can incorporate a number of additional services, as required, such as Helpdesk Services, Disaster Recovery, IT Procurement and Asset Management. ICC support services can deliver the following benefits:-

• Peace of mind service
• Fixed price charging billed monthly or quarterly
• Choice of service – response or onsite
• Flexibility of response to meet your particular organisations needs
• Routine maintenance to ensure optimum performance and stability
• Ability to add additional services as required
• Protection of IT investment covering Hardware, Software and Data Assets