Server and Desktop Services

A Comprehensive Service

ICC deliver a comprehensive range of server and desktop services to support any simple or complex environment. Our professional managed services team is skilled in all major operating systems including

• Unix
• Linux
• Microsoft NT & 2000
• Most web server platforms.

We provide Server & Desktop Management services including:

• Support for Microsoft Desktop Environments – Windows 98, NT, 2000, XP
• Full lifecycle support for desktop and laptop users
• Support for standard packaged applications
• Print Server Management
• Large and small scale project support
• Coordinated management of third party suppliers
• Housekeeping/ Centralised backup
• Software deployment
• Remote access

A typical Server support contract would include the following services:

• Updates
• Problem solving
• Monitoring
• Optimisation
• Installation of patches/updates for:
• Hardware
• Firmware (BIOS)
• Operating system
• Backup software
• Virus software
• Resolve any outstanding problems
• Perform a health check of your:
• Hardware
• Operating system
• Directory Services
• Ensure applications and services are running at optimal performance.

Business Benefits

• A scaleable solution - 10 or 10,000 desktops - we have a solution that meets your needs
• Effective and efficient support delivered using best of breed tools
• Structured support costs allowing improved business planning
• Scalability of resource allowing the business to react to changing needs
• A flexible service provider that supports leading hardware and software platforms
• On-site, Remote or combined services to meet your business needs and budget

Gain a competitive advantage

We work closely with our clients to fully understand their business needs and the ways in which technology can serve those needs. We deliver competitive advantage through the quality solutions and services.

ICC's Server and Desktop Services can be tailored to your specific requirements with built-in flexibility to ensure your changing needs will always be supported.