Managed Services

The challenges faced everyday in managing ATC related IT Services are daunting. The rapid pace of innovation continues to transform the market and its products. ICC help ATC organisations with the resource requirements to manage these changes allowing them to focus on their core business.

At ICC, we understand these challenges. This means ensuring the smooth operation of the IT department. We capitalise on our ATC expertise, software integration and management know-how to offer ATC organisations a complete range of IT Managed Services. We stand as your partner, and share your vision as you launch, integrate and manage IT services within your ATC environment.

ICC’s managed services are built using IT Infrastructure Library (ITIL) standard - the de facto standard in service management worldwide. It is based on four core functions: -

• Incident
• Performance
• Change
• Configuration

Flexibility and Assurance

ICC brings flexibility and assurance to ATC operations and management through advanced monitoring, sophisticated response management, and preventive management. 

ICC works closely with existing IT departments and their partners to ensure they retain as much management control as necessary. The range of Managed Services can both compliment and supplement existing in-house resources. 

ICC’s Managed Services deliver a number of key benefits that allow your organisation to:

• Focus on your core business
• Increase productivity by rapid deployment of system implementation
• Optimise performance and IT infrastructure by using ICC’s technical experts
• Reduce overheads and increase cost effectiveness of in-house resources

ICC employs a number of differing technologies in conjunction with our IT Services, and adopts a rigorous approach to on-going training, continually enhancing the technical and client skills of staff members.

The Benefits

ICC’s managed services can be adopted individually or as a total solution according to the specific needs of the organisation. A managed service solution from ICC provides:

• A solution to allow you to focus on your core business
• Flexible, Scaleable, and Secure solutions to meet precise business needs
• Increased productivity by rapid deployment of system implementation
• Optimised performance and IT infrastructure by using ICC’s technical experts
• Reduced overheads and increase cost effectiveness of in-house resources.
• Best practice for delivery of high quality IT services
• A dedicated team of well qualified staff with depth of knowledge, technical and business expertise
• Access to a third-party products and services through ICC’s single point of contact (SPOC)

A better return on your Investment

ICC works closely with their clients to ensure that the benefits of our Managed Services are visible, tangible and realizable in delivering the best return on investment in IT technology and services.

The core IT Managed Services available include:

• Network Services
• Server & Desktop Services
• Application Management
• Database Management
• IT Procurement

Any of ICC’s Services can be incorporated within a Managed Service agreement and structured within the framework of a Service Level Agreement.