Helpdesk Services

ICC's Heldesk Services are our shop window of capability

ICC’s helpdesk services are the key interface with our users. We strive to ensure that problems can be resolved with a quick phone call, email, fax or SMS message. Utilising the latest technology in helpdesk software our services can be provided on-site or remote, charged on a call-by-call basis or part of a tailored maintenance package.

A team of professionally qualified staff man ICC’s helpdesk with expertise in a wide range of technologies and applications. These are not call handlers but technically proficient support staff who strive to fix a problem on the first call but who also know when to escalate the problem to 2nd or 3rd line support specialists. With access to best-of-breed products and tools the team can identify and address issues as they arise.

ICC’s helpdesk is not just a reactive service. Using specialist monitoring and management tools we can proactively anticipate and address issues before they become disruptive to the business. This dramatically reduces the chance of recurrence and the adverse impact of change to the IT system. In addition, it helps clients to continually improve the effectiveness and efficiency of the network and its users.

ICC’s Helpdesk Service Benefits include:

• High quality IT services and increased productivity of users through less disruption
• The timely resolution of incidents to minimise their impact on the business thus improving overall effectiveness
• Rapid and tangible improvements in IT service quality and reliability, with permanent solutions to ensure that performance is maintained
• Improve the effectiveness and efficiency of the network and its users by proactively anticipating and addressing issues before they can impact the business.